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Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Practice Manager: Mrs Helen Robbins on 01745 342225.

or alternatively, please state your concerns in writing addressed to Mrs Helen Robbins.

You are also entitled to complain directly to the Betsi Cadwaladr Health Board who will decide whether to investigate the matter themselves or refer it back to the practice.

 

Betsi Cadwaladr University Health Board

Conerns Team

Ysbyty Gwynedd Hospital

Bangor

Gwynedd

LL57 2PW

Telephone: 01248 384194

 

Public Services Ombudsman for Wales

1 Ffordd yr Hen Gae

Pencoed

CF35 5LJ

Tel: 01656 641150

Fax: 01656 641199

Web: www.ombudsman-wales.org.uk

 

Community Health Council

Denbighshire/Flintshire/Wrexham Locality Office

Cartrefle

Cefn Road

Wrexham

LL13 9NH

Tel: 01978 356178

Fax: 01978 346870

Email: admin@bcchc.org.uk

 



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