Madryn House Surgery

We are pleased to announce that Madryn House Surgery is now live in the NHS Wales App, allowing you to access health services from your mobile device or web browser.

The NHS Wales App is a simple and secure way to:

• book routine appointments
• order repeat prescriptions
• view parts of your medical record

To access the NHS Wales App you must:

• have a fully verified NHS login, or a valid photo ID to prove who you are
• be aged 16 or over

Download the NHS Wales App today and register your interest. You will be notified by email when our practice is live in the NHS Wales App.

Download the NHS Wales App from the Apple App Store: https://apps.apple.com/gb/app/nhs-wales-app/id1636689276

Download the NHS Wales App from the Google Play Store:  https://play.google.com/store/apps/details?id=com.dhcw.nhswapp

Should you wish to use the Web version, please type the following: Login screen (nhs.wales)

Patient Use of Social Media

Madryn House Surgery have a duty to protect our staff from online abuse which can be very upsetting. We encourage patients to feedback to the surgery through appropriate channels and we can then act on it as necessary. Legal advice will be sought and the appropriate action taken against any patient who posts defamatory comments.

Patients who are abusive to, or physically/ non-physically assault Practice Staff or other patients whilst in this practice will be removed from the practice list, this could also apply to those patients along registered at the same household. All circumstances will be considered, Mutual respect is expected at all times.”

There may be times when an inappropriate post has been put on a social media site by a patient, and they should be challenged on the content. It maybe that the post can be removed or altered by mutual agreement, If not then a decision has to be taken as to whether the post has breached any doctor patient relationship and whether that patient may need removing from the practice list.

The full Practice Policy can be found here

To view the number of calls, emails, letters and sicknote requests April 2024 Click here

To view the number of calls, emails, letters and sicknote requests May 2024 Click here

To view the number of calls, emails, letters and sicknote requests June 2024 Click here

To view the number of calls, emails, letters and sicknote requests July 2024 Click here

To view the number of calls, emails, letters and sicknote requests Aug 2024 Click here

To view the number of calls, emails, letters and sicknote requests Sept 2024 Click here