Madryn House Surgery

Patient Use of Social Media

Madryn House Surgery have a duty to protect our staff from online abuse which can be very upsetting. We encourage patients to feedback to the surgery through appropriate channels and we can then act on it as necessary. Legal advice will be sought and the appropriate action taken against any patient who posts defamatory comments.

Patients who are abusive to, or physically/ non-physically assault Practice Staff or other patients whilst in this practice will be removed from the practice list, this could also apply to those patients along registered at the same household. All circumstances will be considered, Mutual respect is expected at all times.”

There may be times when an inappropriate post has been put on a social media site by a patient, and they should be challenged on the content. It maybe that the post can be removed or altered by mutual agreement, If not then a decision has to be taken as to whether the post has breached any doctor patient relationship and whether that patient may need removing from the practice list.

The full Practice Policy can be found here

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